Home / FAQ
  • 1. How soon can we get a reply after we send you an inquiry?

    We will reply to you within 12 hours after receiving the inquiry in working days.

  • 2.Are you a direct manufacturer or a trade company?

    We are an integrated company with industry and trade. We have our own international trade department. We produce and sell our own products.

  • 3.What products can you provide?

    We mainly product all kinds of precision shafts, hardware fittings, die castings, and pneumatic components.

  • 4.What application fields are your products mainly involved in?

    Our products almost cover the entire applicable fields of equipment manufacturing and machinery manufacturing industries, including auto, home appliances, agricultural machinery, OA, mechanical instrumentation, medical instrumentation, gardening tool, motor, wind motor, etc. 

  • 5. Can you make customized products?

    Yes, we mainly make customized products. We develop and produce products based on drawings or samples provided by customers.

  • 6.Are you produce standard parts?

    Yes, in addition to custom products, we also produce some standard parts that are mainly used in agricultural machinery, including leveling plate, star lock, pin circlip, screws and nuts, etc.

  • 7.What is the production capacity of your company?

    We have 7 energy-saving and environment-friendly shaft production lines, which can produce more than 500 million precision shafts and various shafts per year.

  • 8.How many employees does your company have and how many technicians are there?

    The company currently has more than 300 employees, including more than 100 professional technicians and more than 20 engineers.

  • 9.How can you ensure the quality of your products ?

    Shitai insist on quality is the life of the enterprise. We’ve imported high precision production machine and inspection equipment from Germany, Janpan, Switzerland and other countries, provides the reliable safeguard of the quality of our products. We carry out training, have a professional team, certified with IATF 16949:2016 quality certificate, every products can get systematical, professional, dependable testing, and ensure every product can conform to the quality requirements.

  • 10.What is the payment method?

    When quoting, we will confirm the transaction methods with you, FOB, CIF, EXW, FCA, DDU, DDP, DAP or other methods. In mass production, we usually pay 30% advance payment first, and then pay the balance according to the bill of lading. Most of our payment methods are T/T, of course, L/C is also acceptable.

  • 11.How will the goods be delivered to customers?

    Usually we ship the goods by sea, because we are in Ningbo, and we are only 25 kilometers away from Ningbo Port, so it is very convenient to export by sea. If the customer needs the goods urgently, we are only 15 minutes away from Ningbo International Airport, and it is also very convenient to export by air.

  • 12.Where do you mainly export your goods?

    Our products are mainly exported to dozens of countries such as Germany, Italy, USA, Canada, Spain, England, France, Japan, Korea, Australia etc.